Director of Member Experience at ClubCorp Holdings, Inc in Phoenix, MD
Day to Day:
Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club Lead Member Experience Team in executing Membership Experience strategic plan Create ClubLife experience according to brand standards Ensuring a vibrant and connected member community Focus on ARMI and increased retention practices Communicate to employees and Members consistently and concisely via all channels Execute all Member Events and Programs with member and committee feedback Onboard/New Member Connect Steps Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position Create storytelling and content focused communications Responsible for budgeting of dues lost, resignations, and downgrades All the other stuff we do:
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal Act with integrity Conduct ourselves professionally and respectfully Communicate effectively Work well under pressure, coordinating multiple tasks at any given time Solve problems, utilizing all available resources including regional and corporate staff Work safely and ensure others are too Attend meetings as required or requested Understand service recovery procedures for Members/Guests Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you:
Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing Communications Prefer experience in one or more of the following:
sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising Prior experience in leading a team or project to a successful outcome is preferred Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel CRM/Salesforce
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club Lead Member Experience Team in executing Membership Experience strategic plan Create ClubLife experience according to brand standards Ensuring a vibrant and connected member community Focus on ARMI and increased retention practices Communicate to employees and Members consistently and concisely via all channels Execute all Member Events and Programs with member and committee feedback Onboard/New Member Connect Steps Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position Create storytelling and content focused communications Responsible for budgeting of dues lost, resignations, and downgrades All the other stuff we do:
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal Act with integrity Conduct ourselves professionally and respectfully Communicate effectively Work well under pressure, coordinating multiple tasks at any given time Solve problems, utilizing all available resources including regional and corporate staff Work safely and ensure others are too Attend meetings as required or requested Understand service recovery procedures for Members/Guests Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you:
Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing Communications Prefer experience in one or more of the following:
sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising Prior experience in leading a team or project to a successful outcome is preferred Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel CRM/Salesforce
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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